Hello, 


We have an voice emergency strategy route that's routing the calls to 30 active places in case of failures.
We need to know if is possible activate or deactivate the places to receive calls through one code, such as login / logout of the agent directly on the desk phone, because in some shifts the places aren´t used.

Note: The DND function is disable in every extension.

Thank You.
#SIP/VolP
#Telephony

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

Hi Wagner,

What's the exact emergency situation this is meant to cope with?  Also, what SIP Phones are you using?

Regards,
Jason

------------------------------
Jason Mclennan
Commonwealth Bank of Australia
------------------------------

Original Message:
Sent: 05-21-2019 14:01
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello,


We have an voice emergency strategy route that's routing the calls to 30 active places in case of failures.
We need to know if is possible activate or deactivate the places to receive calls through one code, such as login / logout of the agent directly on the desk phone, because in some shifts the places aren´t used.

Note: The DND function is disable in every extension.

Thank You.
#SIP/VolP
#Telephony

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

What about HG (Hunting Group)?

------------------------------
Jakub Němec
Dimension Data Czech Republic s.r.o.
------------------------------

Original Message:
Sent: 05-23-2019 18:46
From: Jason Mclennan
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hi Wagner,

What's the exact emergency situation this is meant to cope with?  Also, what SIP Phones are you using?

Regards,
Jason

------------------------------
Jason Mclennan
Commonwealth Bank of Australia

Original Message:
Sent: 05-21-2019 14:01
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello,


We have an voice emergency strategy route that's routing the calls to 30 active places in case of failures.
We need to know if is possible activate or deactivate the places to receive calls through one code, such as login / logout of the agent directly on the desk phone, because in some shifts the places aren´t used.

Note: The DND function is disable in every extension.

Thank You.
#SIP/VolP
#Telephony

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

Hello Jakub!!

All Genesys 420HD hardphones are configured to automatically answer calls, so HG is not possible.

Thank You!!

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

Original Message:
Sent: 05-24-2019 09:02
From: Jakub Němec
Subject: Agent Login / Logout through the desk phone in emergency mode.

What about HG (Hunting Group)?

------------------------------
Jakub Němec
Dimension Data Czech Republic s.r.o.

Original Message:
Sent: 05-23-2019 18:46
From: Jason Mclennan
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hi Wagner,

What's the exact emergency situation this is meant to cope with?  Also, what SIP Phones are you using?

Regards,
Jason

------------------------------
Jason Mclennan
Commonwealth Bank of Australia

Original Message:
Sent: 05-21-2019 14:01
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello,


We have an voice emergency strategy route that's routing the calls to 30 active places in case of failures.
We need to know if is possible activate or deactivate the places to receive calls through one code, such as login / logout of the agent directly on the desk phone, because in some shifts the places aren´t used.

Note: The DND function is disable in every extension.

Thank You.
#SIP/VolP
#Telephony

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

Hey Wagner,
If you move the auto-answer configuration from the hard-phone to WDE Application configuration (voice.auto-answer = true) then that would mean any calls delivered via WDE would be auto-answer and any calls delivered as a result of the hunt group when WDE not logged in are manual answer, opening up hunt group usage for you?

------------------------------
Jason Mclennan
Commonwealth Bank of Australia
------------------------------

Original Message:
Sent: 05-29-2019 10:59
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello Jakub!!

All Genesys 420HD hardphones are configured to automatically answer calls, so HG is not possible.

Thank You!!

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda

Original Message:
Sent: 05-24-2019 09:02
From: Jakub Němec
Subject: Agent Login / Logout through the desk phone in emergency mode.

What about HG (Hunting Group)?

------------------------------
Jakub Němec
Dimension Data Czech Republic s.r.o.

Original Message:
Sent: 05-23-2019 18:46
From: Jason Mclennan
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hi Wagner,

What's the exact emergency situation this is meant to cope with?  Also, what SIP Phones are you using?

Regards,
Jason

------------------------------
Jason Mclennan
Commonwealth Bank of Australia

Original Message:
Sent: 05-21-2019 14:01
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello,


We have an voice emergency strategy route that's routing the calls to 30 active places in case of failures.
We need to know if is possible activate or deactivate the places to receive calls through one code, such as login / logout of the agent directly on the desk phone, because in some shifts the places aren´t used.

Note: The DND function is disable in every extension.

Thank You.
#SIP/VolP
#Telephony

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

Hello Jason,

Our environment is segmented into three different cities. One city hosts the datacenter with all Genesys On-Premisses solution servers, and the another two cities host call centers, with about 500 attendent positions using WDE in thin clients.

The emergency situation occurs when the datacenter site link is down. With this scenario, the agents can´t access WDE, and voice calls are routed by the carrier to a local SIP trunk.

We have a local SIP Server that registers extensions and receives these  voice calls from carrier.

With this, we have randomly routed calls, and we would like to have some kind of login / logoff code on the devices, so that calls are not routed to empty attendent positions.

The devices are the Genesys / Audiocodes 420HD.

Regards!

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

Original Message:
Sent: 05-23-2019 18:46
From: Jason Mclennan
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hi Wagner,

What's the exact emergency situation this is meant to cope with?  Also, what SIP Phones are you using?

Regards,
Jason

------------------------------
Jason Mclennan
Commonwealth Bank of Australia

Original Message:
Sent: 05-21-2019 14:01
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello,


We have an voice emergency strategy route that's routing the calls to 30 active places in case of failures.
We need to know if is possible activate or deactivate the places to receive calls through one code, such as login / logout of the agent directly on the desk phone, because in some shifts the places aren´t used.

Note: The DND function is disable in every extension.

Thank You.
#SIP/VolP
#Telephony

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------

Agent Login/Logout is available on the 420HD, the below documentation should help:

• Audio Code SIP Server application notes
• Appendix B of the 400HD Admin Guide

------------------------------
Jason Mclennan
Commonwealth Bank of Australia
------------------------------

Original Message:
Sent: 05-29-2019 10:55
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello Jason,

Our environment is segmented into three different cities. One city hosts the datacenter with all Genesys On-Premisses solution servers, and the another two cities host call centers, with about 500 attendent positions using WDE in thin clients.

The emergency situation occurs when the datacenter site link is down. With this scenario, the agents can´t access WDE, and voice calls are routed by the carrier to a local SIP trunk.

We have a local SIP Server that registers extensions and receives these  voice calls from carrier.

With this, we have randomly routed calls, and we would like to have some kind of login / logoff code on the devices, so that calls are not routed to empty attendent positions.

The devices are the Genesys / Audiocodes 420HD.

Regards!

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda

Original Message:
Sent: 05-23-2019 18:46
From: Jason Mclennan
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hi Wagner,

What's the exact emergency situation this is meant to cope with?  Also, what SIP Phones are you using?

Regards,
Jason

------------------------------
Jason Mclennan
Commonwealth Bank of Australia

Original Message:
Sent: 05-21-2019 14:01
From: Wagner Filho
Subject: Agent Login / Logout through the desk phone in emergency mode.

Hello,


We have an voice emergency strategy route that's routing the calls to 30 active places in case of failures.
We need to know if is possible activate or deactivate the places to receive calls through one code, such as login / logout of the agent directly on the desk phone, because in some shifts the places aren´t used.

Note: The DND function is disable in every extension.

Thank You.
#SIP/VolP
#Telephony

------------------------------
Wagner Filho
Wittel Comunicacoes Ltda
------------------------------