Workforce Engagement Management

 View Only
Discussion Thread View
  Thread closed by the administrator, not accepting new replies.
  • 1.  Forecast: Automatic Best Method Selection

    Posted 12-07-2018 06:40
    No replies, thread closed.
    Anyone that can comment on what this method actually does ? What parameters are taken into account and to what degree ?
    #WorkforceManagement

    ------------------------------
    Bent Slyngstad
    Atea AS
    ------------------------------


  • 2.  RE: Forecast: Automatic Best Method Selection

    GENESYS
    Posted 12-07-2018 08:24
    Edited by Cameron Smith 12-07-2018 08:24
    No replies, thread closed.
    Good Morning Bent

    There is some detail here in the PureCloud Resource Center, however to give you a little more information. To give you a little more context the model works in the following way. 

    There are four main components:

    Data Management:

    We focus heavily on historical data to predict change in values​​

    • Historical Data Clean-up​
    • Missing Data Imputation
    • Temporal Stream Aggregateion
    • Distribution Transformation​

    Identify Outliers & Calendar Effect(s)

    We evaluate properties of data and auto detect anomalies​​

    • Identify 3 types of outliers: random pulse, temporal change, level shifts​
    • Identify holiday effect​
    • Identify lead / lag in calendar effect

    Pattern Detection

    Detect long-term patterns to ensure tactical accuracy​​

    • Detects seasonality and trends​
    • Performs decomposition of time series data​
    • Ensure hierarchical temporal stream consistency via distributions​

    Best of the Best Model Selection
    The process performs extensive cross-validation to select best method​​ based on accuracy. 

    • Sophisticated fold strategy and scoring mechanism​
    • 27+ methodologies

    The net result is using the 27 methodologies with thousands of determined configurations the forecast model runs through hundreds of thousands of forecasts and selects the most accurate one for the data presented. 

    We hope that clarifies how the capability works. 

    Regards


    ------------------------------
    Cameron Smith
    Sr Director, Product Management - Workforce Engagement Management
    Genesys - Employees
    cameron.smith@genesys.com
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources