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I have a workaround that's a little clunky.
1) Create & publish a secure call flow that will transfer the call to the queue without the skill.
2) Create a script. Add a button that will invoke the secure flow created in step 1. Publish the script.
3) Go to your inbound call flow. Add a set screen pop action prior to the transfer to ACD action. Select the script created in step 2. Publish the flow.
Now when the skilled agent gets the call, if they want to send the call back to queue without the skill, they can click on the button. If they want to keep the skill they can transfer the call the way they originally did.
There's an idea for it but it's not on our roadmap. Add your vote: https://purecloud.ideas.aha.io/ideas/CLINB-I-166
I did find out that the skills are not carried over if the agent does a consult transfer. If you need a blind transfer, use the workaround.
A little clunky? :)
If a call with skill settings is answered by an agent then drop the skill settings in any further action by the agent. A transfer is an user / human initiated action so no need to keep the skill settings...
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