This may be a silly post but i am looking for feed back on how to tackle my customers issue or more so if anyone out there has experienced these types of difficulties in this particular configuration.
The system is programmed so agents are able to receive multiple voice calls from a Queue. (not my programming)
The agents can not handle multiple calls and so they reject the second call from the browser interface.
Here is where the issues start.
1. Aside from the reports all being out of line and the stats being messed up. (they are actually reporting correctly but it looks wrong)
2. The agents are having all sorts for browser update issues, things just don't work (unlike all our other pure cloud installs)
3. Ghost calls are banking up on the Queues.
4. Agents don't tseem to be able to hang up from the first party and answer the second party without some screen UI update issues.
4. Many other little quirky agent UI issues causing headaches.
Has anyone out there seen this type of disaster????
Help or suggestions would be really appreciated.
#Integrations------------------------------
Mark d'Auvergne
Global Talk Pty Ltd.
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