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PureCloud Weekly Release Notes - 2/13/19

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  • 1.  PureCloud Weekly Release Notes - 2/13/19

    GENESYS
    Posted 02-13-2019 09:17
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    Contact center

    Canned substitutions localization change

    PureCloud no longer translates the built-in variable names that administrators can insert into new canned responses. This change ensures that canned substitutions work across all languages. This change does not affect existing canned responses with translated built-in variable names. For more information, see Substitutions overview.


    #Roadmap/NewFeatures

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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