Team, today i have noticed a slow response from Purecloud and genesys pages and wanted to find out if anyone else is also experiencing it.
Agents are reporting that outbound scripts are either not loading or appearing halfway through their calls.
Internal networks are advising no known issues reported and everything else is running as per bau.

Architect is slow to respond and throws the error that its taking longer than normal to load.

I have submitted a ticket but wanted to know if there are any other cases
#Omni-ChannelDesktop/UserInterface
#Outbound
#SystemAdministration
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

The same here, every now and then we face slow responses on main gui and architect at some of our orgs (interestingly not on all orgs though) and the call alert popup is delayed quite noticeably. After some days the problem disappears and reoccurs intermittently after some while.
Comparing dates it looks like updates may caused this. Not sure though

------------------------------
Christian Sax
SPIE ICS AG
------------------------------

Original Message:
Sent: 12-09-2018 20:47
From: Darryn Chang
Subject: Anyone experiencing slow response from Purecloud?

Team, today i have noticed a slow response from Purecloud and genesys pages and wanted to find out if anyone else is also experiencing it.
Agents are reporting that outbound scripts are either not loading or appearing halfway through their calls.
Internal networks are advising no known issues reported and everything else is running as per bau.

Architect is slow to respond and throws the error that its taking longer than normal to load.

I have submitted a ticket but wanted to know if there are any other cases
#Omni-ChannelDesktop/UserInterface
#Outbound
#SystemAdministration
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

We have been experiencing slowness today.  Specifically, the call alert pop up is lagging the call by up to 30 seconds.

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
------------------------------

Original Message:
Sent: 12-10-2018 03:15
From: Christian Sax
Subject: Anyone experiencing slow response from Purecloud?

The same here, every now and then we face slow responses on main gui and architect at some of our orgs (interestingly not on all orgs though) and the call alert popup is delayed quite noticeably. After some days the problem disappears and reoccurs intermittently after some while.
Comparing dates it looks like updates may caused this. Not sure though

------------------------------
Christian Sax
SPIE ICS AG

Original Message:
Sent: 12-09-2018 20:47
From: Darryn Chang
Subject: Anyone experiencing slow response from Purecloud?

Team, today i have noticed a slow response from Purecloud and genesys pages and wanted to find out if anyone else is also experiencing it.
Agents are reporting that outbound scripts are either not loading or appearing halfway through their calls.
Internal networks are advising no known issues reported and everything else is running as per bau.

Architect is slow to respond and throws the error that its taking longer than normal to load.

I have submitted a ticket but wanted to know if there are any other cases
#Omni-ChannelDesktop/UserInterface
#Outbound
#SystemAdministration
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

I am just wondering - are you experiencing a heavier call load than usual, or doing anything out of the ordinary?

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 12-14-2018 13:00
From: Jason Rogers
Subject: Anyone experiencing slow response from Purecloud?

We have been experiencing slowness today.  Specifically, the call alert pop up is lagging the call by up to 30 seconds.

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan

Original Message:
Sent: 12-10-2018 03:15
From: Christian Sax
Subject: Anyone experiencing slow response from Purecloud?

The same here, every now and then we face slow responses on main gui and architect at some of our orgs (interestingly not on all orgs though) and the call alert popup is delayed quite noticeably. After some days the problem disappears and reoccurs intermittently after some while.
Comparing dates it looks like updates may caused this. Not sure though

------------------------------
Christian Sax
SPIE ICS AG

Original Message:
Sent: 12-09-2018 20:47
From: Darryn Chang
Subject: Anyone experiencing slow response from Purecloud?

Team, today i have noticed a slow response from Purecloud and genesys pages and wanted to find out if anyone else is also experiencing it.
Agents are reporting that outbound scripts are either not loading or appearing halfway through their calls.
Internal networks are advising no known issues reported and everything else is running as per bau.

Architect is slow to respond and throws the error that its taking longer than normal to load.

I have submitted a ticket but wanted to know if there are any other cases
#Omni-ChannelDesktop/UserInterface
#Outbound
#SystemAdministration
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

No, fairly light day and not doing anything unusual.

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
------------------------------

Original Message:
Sent: 12-14-2018 13:02
From: George Ganahl
Subject: Anyone experiencing slow response from Purecloud?

I am just wondering - are you experiencing a heavier call load than usual, or doing anything out of the ordinary?

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys

Original Message:
Sent: 12-14-2018 13:00
From: Jason Rogers
Subject: Anyone experiencing slow response from Purecloud?

We have been experiencing slowness today.  Specifically, the call alert pop up is lagging the call by up to 30 seconds.

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan

Original Message:
Sent: 12-10-2018 03:15
From: Christian Sax
Subject: Anyone experiencing slow response from Purecloud?

The same here, every now and then we face slow responses on main gui and architect at some of our orgs (interestingly not on all orgs though) and the call alert popup is delayed quite noticeably. After some days the problem disappears and reoccurs intermittently after some while.
Comparing dates it looks like updates may caused this. Not sure though

------------------------------
Christian Sax
SPIE ICS AG

Original Message:
Sent: 12-09-2018 20:47
From: Darryn Chang
Subject: Anyone experiencing slow response from Purecloud?

Team, today i have noticed a slow response from Purecloud and genesys pages and wanted to find out if anyone else is also experiencing it.
Agents are reporting that outbound scripts are either not loading or appearing halfway through their calls.
Internal networks are advising no known issues reported and everything else is running as per bau.

Architect is slow to respond and throws the error that its taking longer than normal to load.

I have submitted a ticket but wanted to know if there are any other cases
#Omni-ChannelDesktop/UserInterface
#Outbound
#SystemAdministration
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------