Hi All,

 New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

 Thanks!

#SystemAdministration

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

You could try to create a role without the chat permission....

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Original Message:
Sent: 06-12-2019 10:52
From: Gordon Thomson
Subject: Disabling Chat

Hi All,

 New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

 Thanks!

#SystemAdministration

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

All of the roles assigned to the group/individuals I'm looking at have no chat permission enabled, yet they can still use it - is this a bug?

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

Original Message:
Sent: 06-12-2019 11:03
From: Dean Thames
Subject: Disabling Chat

You could try to create a role without the chat permission....

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 06-12-2019 10:52
From: Gordon Thomson
Subject: Disabling Chat

Hi All,

 New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

 Thanks!

#SystemAdministration

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

Not sure. I'd have to play around with it some. Seems like a good place to start though.

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Original Message:
Sent: 06-12-2019 11:17
From: Gordon Thomson
Subject: Disabling Chat

All of the roles assigned to the group/individuals I'm looking at have no chat permission enabled, yet they can still use it - is this a bug?

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd

Original Message:
Sent: 06-12-2019 11:03
From: Dean Thames
Subject: Disabling Chat

You could try to create a role without the chat permission....

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 06-12-2019 10:52
From: Gordon Thomson
Subject: Disabling Chat

Hi All,

 New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

 Thanks!

#SystemAdministration

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

Welcome to the Community!

I don't work with internal chat set up often, but I don't think there are any permissions related to using internal chat. The one internal chat permission I see on the permissions list is Chat > File > Delete, and it allows administrators to delete any file uploaded to a chat room. The other chat permissions I see listed are related to web chat, screen share, and co-browse. 

I don't think there is a way from the UI to disable chat. I think the only thing you can disable in internal chats is file uploads. There someone else, such as Customer care, your customer success manager, or another community member, who might be able to provide some guidance or solutions for your organization. 


------------------------------
Jordan Robinson-Rucker
PureCloud Technical Writer
Genesys - Employees
------------------------------

Original Message:
Sent: 06-12-2019 11:17
From: Gordon Thomson
Subject: Disabling Chat

All of the roles assigned to the group/individuals I'm looking at have no chat permission enabled, yet they can still use it - is this a bug?

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd

Original Message:
Sent: 06-12-2019 11:03
From: Dean Thames
Subject: Disabling Chat

You could try to create a role without the chat permission....

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 06-12-2019 10:52
From: Gordon Thomson
Subject: Disabling Chat

Hi All,

 New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

 Thanks!

#SystemAdministration

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

Thanks Jordan - I thought that this might be the case, was more looking to find out if anyone had found a way to work around it as I'd previously checked the permissions and roles route.

 Perhaps a suggested product improvement if it's not possible?

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

Original Message:
Sent: 06-13-2019 16:41
From: Jordan Robinson-Rucker
Subject: Disabling Chat

Welcome to the Community!

I don't work with internal chat set up often, but I don't think there are any permissions related to using internal chat. The one internal chat permission I see on the permissions list is Chat > File > Delete, and it allows administrators to delete any file uploaded to a chat room. The other chat permissions I see listed are related to web chat, screen share, and co-browse.

I don't think there is a way from the UI to disable chat. I think the only thing you can disable in internal chats is file uploads. There someone else, such as Customer care, your customer success manager, or another community member, who might be able to provide some guidance or solutions for your organization.


------------------------------
Jordan Robinson-Rucker
PureCloud Technical Writer
Genesys - Employees

Original Message:
Sent: 06-12-2019 11:17
From: Gordon Thomson
Subject: Disabling Chat

All of the roles assigned to the group/individuals I'm looking at have no chat permission enabled, yet they can still use it - is this a bug?

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd

Original Message:
Sent: 06-12-2019 11:03
From: Dean Thames
Subject: Disabling Chat

You could try to create a role without the chat permission....

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 06-12-2019 10:52
From: Gordon Thomson
Subject: Disabling Chat

Hi All,

 New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

 Thanks!

#SystemAdministration

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------

There are several requests in the Ideas Lab:

https://purecloud.ideas.aha.io/ideas/CLCOLL-I-193
https://purecloud.ideas.aha.io/ideas/CLINT-I-125
https://purecloud.ideas.aha.io/ideas/EDGE-I-45
https://purecloud.ideas.aha.io/ideas/CLCOLL-I-286

Vote up the one you like best.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-14-2019 05:22
From: Gordon Thomson
Subject: Disabling Chat

Thanks Jordan - I thought that this might be the case, was more looking to find out if anyone had found a way to work around it as I'd previously checked the permissions and roles route.

 Perhaps a suggested product improvement if it's not possible?

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd

Original Message:
Sent: 06-13-2019 16:41
From: Jordan Robinson-Rucker
Subject: Disabling Chat

Welcome to the Community!

I don't work with internal chat set up often, but I don't think there are any permissions related to using internal chat. The one internal chat permission I see on the permissions list is Chat > File > Delete, and it allows administrators to delete any file uploaded to a chat room. The other chat permissions I see listed are related to web chat, screen share, and co-browse.

I don't think there is a way from the UI to disable chat. I think the only thing you can disable in internal chats is file uploads. There someone else, such as Customer care, your customer success manager, or another community member, who might be able to provide some guidance or solutions for your organization.


------------------------------
Jordan Robinson-Rucker
PureCloud Technical Writer
Genesys - Employees

Original Message:
Sent: 06-12-2019 11:17
From: Gordon Thomson
Subject: Disabling Chat

All of the roles assigned to the group/individuals I'm looking at have no chat permission enabled, yet they can still use it - is this a bug?

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd

Original Message:
Sent: 06-12-2019 11:03
From: Dean Thames
Subject: Disabling Chat

You could try to create a role without the chat permission....

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 06-12-2019 10:52
From: Gordon Thomson
Subject: Disabling Chat

Hi All,

 New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

 Thanks!

#SystemAdministration

------------------------------
Gordon Thomson
Actavo Network Solutions (UK) Ltd
------------------------------