Hello George.
Correct, but that is no the issue.
Picture this: I'm user X and I install the softphone on workstation A. If a new user, let's say Y, logs into workstation A the sofphone is already installed but not provisioned because the provisioning configuration is under user A folder at Windows. In a call center with 4 shifts of 40 users that never stick to the same workstation we will have to provisioning 40 workstations for 160 users :s
Is there a way to overcome this?
Thank u.
Regards,
Daniel
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Daniel Grosso
ACCENTURE CONSULTORES DE GESTAO SA
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Original Message:
Sent: 12-04-2018 15:35
From: George Ganahl
Subject: Shared softphone
I'm not sure what you are asking...the only way the PureCloud Softphone can be configured is by the workstation name.
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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
Original Message:
Sent: 12-04-2018 10:52
From: Daniel Grosso
Subject: Shared softphone
Greetings,
Our client's Contact Center users work in shifts so multiple users will share the same softphone. We realized that the softphone settings are stored somewhere in the OS user folder. Given this the softphone has to be provisioned at least one time for each user that uses a given workstation. The contact center users don't have fixed workstations. Is there a way have the softphone configured by machine?
Thank u.
Regards,
Daniel
#Telephony
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Daniel Grosso
ACCENTURE CONSULTORES DE GESTAO SA
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