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  • 1.  List of Phone Number - Abandoned Calls

    Posted 01-22-2019 09:01
    Hello Everyone,

    Our customer would like to know the following: "how can we extract a report of abandoned calls" ?
    I have already suggested him to use "Queue Metrics Interval Export", but he need the list of abandoned phone number to be shown as well.

    Please, your advice is highly appreciated.

    Best Regards,
    Ali
    #PlatformAdministration
    #Reporting/Analytics

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    Ali Aljohani
    Jathwa Technology Solutions
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  • 2.  RE: List of Phone Number - Abandoned Calls
    Best Answer

    GENESYS
    Posted 01-22-2019 09:22
    You could get that data from the Analytics API, probably using https://developer.mypurecloud.com/api/rest/v2/analytics/#postAnalyticsConversationsDetailsQuery

    Or, purchase something like PureInsights from AppFoundry https://appfoundry.genesys.com/#/filter/purecloud/listing/1f3df1a1-1aae-4439-b235-376062fc0b14

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


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