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  • 1.  Change contact to callable from uncallable

    Posted 06-12-2019 11:23
    Is there any way to mark a caller as callable, if it has previously been marked as uncallable, and the customer is reusing the same contact list? 

    In my review, the only way I can see doing this would be to create a new contact list.
    #Outbound

    ------------------------------
    Angelia Harper
    Avtex
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  • 2.  RE: Change contact to callable from uncallable

    GENESYS
    Posted 06-14-2019 10:21
    Hi, Angie,

    I use the API to reset my contact lists. It's not real easy, but can be done.

    Under Outbound there is a POST to add contacts to a list. If the contact already exists, then it updates that contact, and you can set the clearSystemData flag to clear out previous campaign data (attempts, etc.) and make the record callable again.
    https://developer.mypurecloud.com/api/rest/v2/outbound/#post-api-v2-outbound-contactlists--contactListId--contacts

    For the body, I had to create the JSON for all the contacts I wanted to reset:

    [{
            "id": "",
            "contactListId": "",
            "data": {
                "FirstName": "Rogelio",
                "LastName": "Abbott",
                "Phone": "01181353119030",
                "Country": "Japan",
                "Zone": "Etc/GMT-9",
                "Skill": "Couple"
            },
            "callable": true,
            "phoneNumberStatus": {}
        },
        {
            "id": "",
            "contactListId": "",
            "data": {
                "FirstName": "Alejandra",
                "LastName": "Acevedo",
                "Phone": "0116553119002",
                "Country": "Singapore",
                "Zone": "Etc/GMT-8",
                "Skill": "Couple"
            },
            "callable": true,
            "phoneNumberStatus": {}
        }]


    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------



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