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  • 1.  Reset Password immediately after creating a User

    Posted 05-30-2019 22:48
    Can I reset a user password immediately after I create that new user?

    I seem to be unable to do this now. I'm sure I use to in the past.

    I am a channel partner and creating accounts for a customer. I want to create a few "dummy" PureCloud accounts I will use as fax call answering accounts. I want to create the account, and give it a password that I can later give to the customer. But the Reset Password function does nothing when I click Save, it won't save the new password. Do I have to send the Welcome Invitation? Don't want to do that. Seems like in the past I've been able to immediately reset the password. I check and there is no minimum password age setting in their ORG.
    #PlatformAdministration
    #Security
    #SystemAdministration

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    Greg Beal
    ConvergeOne
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  • 2.  RE: Reset Password immediately after creating a User

    GENESYS
    Posted 05-31-2019 14:20
    Run a check and make sure your admin account has the permission needed:
    Directory > User > All permission

    I've seen a few reports lately of folks not having that on their admin role for some reason.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


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