You can dynamically look up user or system prompts by name and then use in a play audio action. For example, store your opening hours in a data table or fetch them using a call data action, then look up the prompt for that time.
Also architect has a built-in expression for playing a time. You would need to convert your hours to a date time object, something like this but replace the hours/minutes:
ToAudioTime(MakeDateTime(Year(Flow.StartDateTimeUtc), Month(Flow.StartDateTimeUtc), Day(Flow.StartDateTimeUtc), 8, 30, 0))
and it ivr will play the time using system prompts. This example will play "eight thirty A M", there is an overload where you can specify different formats.
https://help.mypurecloud.com/articles/find-user-prompt-action/
https://help.mypurecloud.com/articles/find-system-prompt-action/
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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 04-19-2019 04:22
From: Charaf Eddine Chemlal
Subject: Flexible Opening hours
Hello,
is there another method other than the TTS to remind the customer the call center's opening times ?
In the case where the schedules are fixed during the year, the ideal is to load .wav files, whereas in the case where the opening hours vary and change 5 times during the year, the option of the file .wav is no longer valid.
Regards,
#DigitalChannels
#Implementation
#Integrations
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Charaf Eddine Chemlal
Dimension Data France
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