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  • 1.  Alert agent to new evaluation

    Posted 05-26-2019 21:24
    Hi

    Is there an alert or notifcaiton setting that can be applied to an evaluation for an agent to notify them of a new QA call has been completed?



    #QualityManagement

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    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------


  • 2.  RE: Alert agent to new evaluation

    Posted 05-26-2019 22:21
    This has actually been asked for a few times in the ideas lab. 

    https://purecloud.ideas.aha.io/ideas/CLDIG-I-175

    Apparently it has been accepted, although no eta

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    Glen Tylee
    Fonterra
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    Original Message


  • 3.  RE: Alert agent to new evaluation

    Posted 05-28-2019 20:26
    Thanks @Glen Tylee, have voted for this feature​

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    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------

    Original Message


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