Ricky,
In this thread, there is a post with an attached PDF explaining how to setup both side of a Genesys/Twilio SIP Trunk. It is quite thorough and if you follow all of the instructions, your trunk should work properly.
To answer your direct question... The value you enter on Twilio is based on what you setup on the Genesys side of the trunk. If you setup the SIP Termination URI on the Genesys side to be twilioMyCompany.byoc.mypurecloud.com, then on the Twilio side you'd enter 'sip:twilioMyCompany.byoc.mypurecloud.com' as the Origination URI.
------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 05-02-2020 12:16
From: Wong Ricky
Subject: Twilio Sip trunk with PureCloud
If I am using virtual edge (which I believe is similar to edge devices), what value should I put into the origination URL in Twillio trunk configuration?
------------------------------
Ricky Wong
Individual Only Contact Account
Original Message:
Sent: 12-06-2019 14:06
From: Sven Schiller
Subject: Twilio Sip trunk with PureCloud
Here's our Twilio trunk setup (we use local edges):
------------------------------
Sven Schiller
Kognitiv
Original Message:
Sent: 12-05-2019 13:00
From: Dean Thames
Subject: Twilio Sip trunk with PureCloud
I did find on another blog a note about asking my Genesys rep to " activate "PureCloud BYOC Twilio" type", so looking into that now.
------------------------------
Dean Thames
Koch Business Solutions
Original Message:
Sent: 12-05-2019 12:20
From: Dean Thames
Subject: Twilio Sip trunk with PureCloud
Oh... and I have the twil number added and routed.
------------------------------
Dean Thames
Koch Business Solutions
Original Message:
Sent: 12-05-2019 12:18
From: Dean Thames
Subject: Twilio Sip trunk with PureCloud
Bump on this... any results/corrections? I'm getting same thing. Origination uri from Twil matches exactly with the inbound request-uri reference / fqdn, and I've added the twilio cidr addresses in the access control list on the trunk.
One thing I'm noticing is the trunk config in genesys seems to be missing the sip port... I can select tcp/udp, but not seeing the port.
------------------------------
Dean Thames
Koch Business Solutions
Original Message:
Sent: 07-04-2019 12:29
From: Mohammad Khaleel
Subject: Twilio Sip trunk with PureCloud
HI All,
I have the same issue with Pure Cloud, can anyone help in this regards.
------------------------------
Mohammad
Original Message:
Sent: 05-28-2019 15:05
From: George Ganahl
Subject: Twilio Sip trunk with PureCloud
I think Access Control settings would manifest as a 403 Forbidden, not a 404.
404 Not Found indicates that the Twilio side is sending the SIP requests to a Request-URI that the intermediary proxies/devices cannot resolve to a valid address. So, perhaps you have an invalid domain name in the mix.
------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
Original Message:
Sent: 05-28-2019 14:55
From: Sven Schiller
Subject: Twilio Sip trunk with PureCloud
Did you update the PureCloud external trunk SIP Access Control to allow access from Twilio IPs?
------------------------------
Sven Schiller
Kognitiv
Original Message:
Sent: 05-27-2019 19:37
From: Rony Anwar
Subject: Twilio Sip trunk with PureCloud
Hi All, I am new to this forum and new to PureCloud. We have a PureCloud Dev environment and also have a SIP trunk with Twilio including 10 DID numbers.
We can make outbound calls manually from PureCloud via Twilio SIP trunk. But, when we try to reach those 10 DID numbers, we get a message that the number is disconnected. So, inbound calls are not working. We have extracted the log from Twilio and looks like its throwing a 404 not found error. I am sure we are doing something wrong in inbound config of the SIP trunk.
Those 10 DID numbers already added to PureCloud, they have been assigned to the relevent call flow.
Log from Twilio attached.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
#SIP/VolP
------------------------------
Rony Anwar
Openagent.com.au
------------------------------