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Group Owners Showing up on Reporting Options

  • 1.  Group Owners Showing up on Reporting Options

    Posted 10-19-2018 10:20
    General observation, and concern. Our customer noticed that when they pulled a report and used the Advanced Options for User and selected By Group, the owner of the group was showing up as a user. I would have assumed that the only reason an owner would have shown up on this section would be if they were also labeled as an individual member - or included to receive calls. That is not the case on this instance. User Stuart is strictly added as the Owner. 

    I am curious if this is how the report should be pulling the group member options and if anyone else sees this. 
    Report User Search 

    Group Individual Users/Members


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    Angelia Harper
    Avtex
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