Under Performance there is Flows
Filter by the Afterhours flow, and the date range you are after.
It should give you the number of calls to that flow, and avg time spent in the flow, customer disconnects etc And on the Destination Tab you can see how many went to other flows etc
Doesn't break it down by day though, so you have to run it for each day or period you are interested in.
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Anton Vroon
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Original Message:
Sent: 09-17-2018 09:32
From: Patrick Giortz
Subject: Report - Calls outside opening hours
Hi, I was wondering if there was a report that shows calles that was outside of the opening hours?
For example statistic on how many calls has been routed to a certant callflow, in this case the call flow that is linked to the closed schedule.
It seems the reports are based on either users or queues.
Or maybe this should be sent as a new Idea?
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Patrick Giortz
Sopra Steria AS Norway
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