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Email - using our own domain with redirect to Purecloud

  • 1.  Email - using our own domain with redirect to Purecloud

    Posted 03-08-2019 07:57
    Hi,

    We're migrating our email handling to Purecloud from a dedicated email ticket system. We're planning to use Exchange as archive.
    The plan is to establish a subdomain to our original domain, and use redirects from our existing email addresses.

    I've seen this guide: Register your domain and redirect inbound messages - PureCloud Resource Center

    It seems to me like this will be a short cut compared to establishing a subdomain and change DNS setting (internal approval processes etc.) I'm concerned about spamfilters.

    Will they stop emails sent from ourdomain.mypurecloud.com that appears to be sent from ourdomain.com?

    #DigitalChannels

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    Carl-Petter Udvang
    Lowell Norway
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