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  • 1.  Viewing internal chats

    Posted 05-29-2019 09:02
    Hi,

    We have a situation that requires the accessing of chats between some agents. How can management access these internal chat interactions? Do we need to open a ticket for this?

    Thank you,

    Marc
    #Omni-ChannelDesktop/UserInterface
    #QualityManagement
    #Unsure/Other

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    Marc Moynan
    Canadian Dealer Lease Services Inc
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  • 2.  RE: Viewing internal chats

    GENESYS
    Posted 05-29-2019 09:16
    You can have an Admin change one of the user's passwords, log in as that user, and view their chats with another user. That's the only way I can think of.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Viewing internal chats

    Posted 05-30-2019 09:50
    There is also an "idea" for this that you can vote on, I want to see it is now under review, go vote !  Can someone link it ?

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    Ramsey
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    Original Message


  • 4.  RE: Viewing internal chats

    Posted 05-30-2019 09:56
    This looks to be a similar request, and it says it is in development, but there are a few asks on this Idea. 
    https://purecloud.ideas.aha.io/ideas/CLCOLL-I-242

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    Angelia Harper
    Avtex
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    Original Message


  • 5.  RE: Viewing internal chats

    Posted 05-30-2019 09:58
    Here is the one you commented on, Ramsey https://purecloud.ideas.aha.io/ideas/CLSELF-I-112

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    Angelia Harper
    Avtex
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    Original Message


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