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Evaluate Schedules within Architect Flow

  • 1.  Evaluate Schedules within Architect Flow

    Posted 07-17-2018 08:19
    Is ist possible to evaluate schedules within architect flow?
    Example:
    Call enter the IVR, which has specific schedules for Office Hours and Holiday.
    After selecting the appropriate topic, the call is transferred to a queue. However, before executing the transfer, we would need to evaluate the office hours schedule for that specific queue.

    Would that be possible or would I have to transfer the call to a specific internal number, that has its own schedules configured?

    Thanks
    Chris


  • 2.  RE: Evaluate Schedules within Architect Flow

    GENESYS
    Posted 07-17-2018 10:46
    Currently schedule evaluation is done prior to transferring to a flow. In flow schedule evaluation is on the roadmap and depending on competing priorities we hope to get this done in 2018.

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    Rebecca Owens
    PureCloud Self-Service Product Manager
    Genesys
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  • 3.  RE: Evaluate Schedules within Architect Flow

    NEW MEMBER
    Posted 10 days ago
    @Rebecca Owens Is in flow schedule evaluation for the voice channel Planned for Q1 2019?

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    Joel Hellman
    Hi3G
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  • 4.  RE: Evaluate Schedules within Architect Flow

    GENESYS
    Posted 8 days ago
    @Joel Hellman Unfortunately in the end we prioritized other features over in flow schedule evaluation and this is not currently in progress. We hope to get to it by the end of the year but as always these plans are subject to change.

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    Rebecca Owens
    PureCloud Self-Service Product Manager
    Genesys - Employees
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  • 5.  RE: Evaluate Schedules within Architect Flow

    NEW MEMBER
    Posted 8 days ago
    Alright. Thanks for letting me know.

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    Joel Hellman
    Hi3G
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