Hi
I've recently begun setting up 'Campaign Management' in Salesforce.
I'm at the initial stages of the setup although I've come across a hurdle.
I've successfully added 'members' (aka contacts) to the campaign in Salesforce however I'm finding that real-time updates to the 'members' (contacts) in Salesforce aren't updating and syncing to the contact list in PureCloud.
For example, if we update the phone number post insertion, the number won't update.
Any thoughts on this?
@Nirodha Udawela
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[Peter] [Dimatulac]
[BizCover][Workforce Optimisation Manager][Australia]
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