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  • 1.  Limits in Work Plan

    Posted 05-02-2019 23:40

    Hi,
    One of the business teams (which run 24x7) has 38 rotations for work plans in the old platform. There's a hard limit of 10 at this stage. 
    Will this limit be increased in the future? 

    Thanks,

    MJ


    #Roadmap/NewFeatures

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    Mei Jane Lim

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  • 2.  RE: Limits in Work Plan

    GENESYS
    Posted 05-03-2019 15:10
    Edited by Jay Langsford 05-03-2019 15:10
    The shift rows in a work plan neither represent nor are intended for rotations.

    We have an existing idea for a work plan rotation feature: https://purecloud.ideas.aha.io/ideas/CLWFO-I-10.

    Further documentation on work plans can be found https://help.mypurecloud.com/articles/work-plans-overview/ (along with other linked articles). That page has two expandable "Example" sections that give examples on what multiple shifts provide and how the scheduling engine chooses amongst shifts.

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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    Original Message


  • 3.  RE: Limits in Work Plan

    Posted 05-05-2019 20:13
    Noted. Thanks.

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    Mei Jane Lim
    Datacom Connect Limited
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    Original Message


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