Genesys Cloud - Main

 View Only
Discussion Thread View
  • 1.  Contingency for spam messages

    Posted 12-06-2018 14:07
    Greetings everyone,

    We are using the 3rd party email functionality of PureCloud. Our CRM fetches emails from a given mailbox and posts them to PureCloud.

    Imagine that the mailbox gets some spam that our CRM does not filter and ends up sending it to PureCloud.

    Is there a way to manually and massively  mark emails as done in PureCloud webclient?

    THanks in advance.

    Regards,
    Daniel
    #Unsure/Other

    ------------------------------
    Daniel Grosso
    ACCENTURE CONSULTORES DE GESTAO SA
    ------------------------------


  • 2.  RE: Contingency for spam messages

    GENESYS
    Posted 12-06-2018 14:30
    No way in the client that I know of.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------



  • 3.  RE: Contingency for spam messages

    Posted 12-06-2018 20:13
    We've had the same problem I'm afraid to say.

    It took us quite a while to manually clear 1,500+ spam messages :-)

    A bulk email interaction clearance feature would be really handy.

    ------------------------------
    Christian Legg
    MyBudget
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources