Hi
Thanks for your quick reply. I have put it into service, but still won't connect. Restarting it takes ages without any success.
Is there anything else I can check?
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Siyambonga Dumezweni
Anana Innovation Africa (Pty) Ltd.
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Original Message:
Sent: 02-08-2019 08:21
From: George Ganahl
Subject: Cloud Connectivity
Have you tried putting the Edge In-Service? You can't get to the point you show in the screenshot without having connected to PureCloud. It won't go any further, however, until you click Put Edge In-Service.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
Original Message:
Sent: 02-08-2019 06:16
From: Siyambonga Dumezweni
Subject: Cloud Connectivity
Hi
I am having issue with my edge not connecting to the Cloud. I think I have configured the VM properly.
Please advise on where to check? Also does PureCloud write logs for a more detailed fail?
#Telephony
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Siyambonga Dumezweni
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