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Post Chat Surveys

  • 1.  Post Chat Surveys

    Posted 08-07-2018 09:20
    For those of you who use the chat feature to communicate with your customers, how do you handle post chat surveys? Do you have a third party provider that you are using? Is there a way to have the survey pop-up rather than sending customers to another website?

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    Rachel Underhile
    Flinn Scientific
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  • 2.  RE: Post Chat Surveys

    GENESYS
    Posted 08-07-2018 14:23
    Hi, Rachel.

    You may try to use Survey Dynamix from Genesys AppFoundry. It is a third party application. Or you may try to search other survey application in the site.

    Please let us know if you have any questions.

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    Jo Malabag
    Genesys - Employees
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  • 3.  RE: Post Chat Surveys

    GCAP Member
    Posted 08-08-2018 01:40

    Would love to pipe in here. 

    We use Survey Dynamix and I would absolutely recommend them! Great support, awesome options for surveys over multiple channels and customisation. Heaps of updates and always bringing out new things for the platform.

    Let me know if you want some more info or have any questions, I would be happy to help!



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    Lawrence Drayton
    OVO Mobile (My Mobile Data)
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  • 4.  RE: Post Chat Surveys

    GENESYS
    Posted 08-08-2018 08:52
    In case you're not aware - PureCloud will be releasing a web-based survey solution this quarter. Initially it will be a survey invitation sent after a call or email conversation - in an email with link to the survey.  We will also be adding the ability to survey after chat and SMS - targeting Q4 for that.

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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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  • 5.  RE: Post Chat Surveys

    NEW MEMBER
    Posted 11 days ago
    Edited by George Ganahl 8 days ago
    @Lesley Vereen  (Web) Survey after chat - is this Planned for Q1 2019?​

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    Joel Hellman
    Hi3G
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  • 6.  RE: Post Chat Surveys

    GENESYS
    Posted 7 days ago
    The PureCloud web-based survey actually can be used for post interaction surveys on any available channels - call, chat, email and SMS/messaging.   The survey will be sent via email with a web link to the survey.
    It will be releasing this quarter.

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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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