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  • 1.  Dynamics Credentials

    Posted 04-17-2019 15:22
    Hello,

    PureCloud uses existing Dynamics CRM credentials and allows us to control what data is available where/to whom using standard Dynamics CRM ACLs.

    How/where to specify those credentials ? by using OAuth ?

    Regards,

    #Implementation
    #Integrations

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    Charaf Eddine Chemlal
    Dimension Data France
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  • 2.  RE: Dynamics Credentials

    GENESYS
    Posted 04-18-2019 09:38
    Edited by R. J. Smith 04-18-2019 09:38
    Hi Charaf, data actions can use any of these credential types:

    https://help.mypurecloud.com/articles/credential-types-web-services-data-actions-integration/

    OAuth is supported and (with the proper Auth action defined) will automatically request a new token when the previous token expires. The "User Defined" type can be used to send API keys or other tokens flexibly, by including template "placeholders" in the URL, headers, or request body.

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    R. J. Smith
    Genesys - Employees
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    Original Message


  • 3.  RE: Dynamics Credentials

    GENESYS
    Posted 04-18-2019 10:36

    Start here: https://help.mypurecloud.com/articles/about-microsoft-dynamics-365-data-actions-integration/

    Credentials are set here: https://help.mypurecloud.com/articles/add-a-data-actions-integration/



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    Richard Schott
    Genesys - Employees
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    Original Message


  • 4.  RE: Dynamics Credentials

    Posted 05-20-2021 03:35
    Is possible to know what type of autentication is implemented? It's not a web service integration, so isn't possible to specify the credentials type.

    Thanks
    Luca

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    Luca Assandro
    Lutech S.p.A.
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    Original Message


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