Hi,

I have an action on the Architect to search prompt to play greeting based on the customer name and time of calling (if it is business hours or closed hours) in order to play the correct announcement

I tried to use Append(customer name, announcement index), I didn't found expression to specify the announcement index with append function

for example: retrieve all lines with announcement index = 1

Append (Task.customer,"announcement index"=="1") ... this is incorrect in the Architect

Please, which expression I should use in this case ?

Thank you
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

I'm assuming Task.customer is a string and you have a collection of prompts named announcement.

Append(ToAudioTTS(Task.customer), Task.announcement[1])​

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-06-2018 05:45
From: Oudderhem Mostafa
Subject: Use "Append" to search on data table

Hi,

I have an action on the Architect to search prompt to play greeting based on the customer name and time of calling (if it is business hours or closed hours) in order to play the correct announcement

I tried to use Append(customer name, announcement index), I didn't found expression to specify the announcement index with append function

for example: retrieve all lines with announcement index = 1

Append (Task.customer,"announcement index"=="1") ... this is incorrect in the Architect

Please, which expression I should use in this case ?

Thank you
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other