hello
@George GanahlI found the Data Action that helps getting all the information I wanted.
Get /api/v2/analytics/conversations/{conversationId}/details
But in my case, at the end of the call, inside my script I need to be able to get the conversationID first, to pass it as an input to this Data Action to get all information.
How Can I get the conversation ID of the current call first in real time ?
Yours,
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Charaf Eddine Chemlal
Dimension Data France
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Original Message:
Sent: 05-22-2019 06:51
From: George Ganahl
Subject: Date of interaction - Script
You can use https://developer.mypurecloud.com/api/rest/v2/conversations/#get-api-v2-analytics-conversations--conversationId--details
Create a custom Action to get the values you want.
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
Original Message:
Sent: 05-22-2019 06:38
From: Charaf Eddine Chemlal
Subject: Date of interaction - Script
Hello,
Would it possible to get the Date of the interaction, Type (inbound/outbound) using a PureCloud Data Action inside a script ?
Yours,
#DigitalChannels
#Implementation
#PlatformAdministration
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Charaf Eddine Chemlal
Dimension Data France
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