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  • 1.  Agent Filter on Queue Activity page doesn't work

    Posted 05-29-2019 01:14
    As you can see from the screenshot below, there are supposed to be 7 off-queue agents. Some filters work while some don't.
    When select some filters, it doesn't work as it suppose to
    #QualityManagement

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    Nutthapong Noosaeng
    UC Connect Co Ltd (Thailand)
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  • 2.  RE: Agent Filter on Queue Activity page doesn't work

    GENESYS
    Posted 05-29-2019 10:50
    It works fine in my organization:


    Do you click the Refresh icon to see changes in that view? It does not automatically refressh for changes when you have the view filtered.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Agent Filter on Queue Activity page doesn't work

    Posted 06-04-2019 01:17
    Hi George,

    Apparently, it's just a temporary thing. The issue has gone after a while.

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    Nutthapong Noosaeng
    UC Connect Co Ltd
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    Original Message


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