Hi, Julie,
I played with a lot of settings, and the only thing I can find that affects the time displayed for interactions in the Performance > Interactions view is the local time zone on my computer.
For example, I changed the time zone on my desktop from EST to Hawaii (UTC -10), refreshed in the Interactions view, and now all my calls show as 03:10 and after rather than my true local time of 09:10.
So, check the date/time settings on the computers you are running the PureCloud UI on and make sure they are set to EST (which, with automatic DST turned on, really means UTC -4 right now).
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 04-24-2019 08:57
From: Julie Green
Subject: Time displaying on interactions is off
Thanks again George. You are always so quick with your response! It is weird because this morning the time is now just 1hour off. Very odd. My schedule is set to EST so I think we are all set there but the time change is a little annoying. I will put in a support ticket to see if there is a way to update my org settings.
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Julie Green
Sentinel Benefits & Financial Group
Original Message:
Sent: 04-23-2019 16:38
From: George Ganahl
Subject: Time displaying on interactions is off
It sounds like for some reason your calls are showing up as GMT (since EST is GMT - 4 hours).
I can't replicate it here in Indianapolis.
Are you on PureCloud Voice?
The Schedules have a Time Zone setting, so as long as that is set for EST you should be fine. Everything is done based on an offset from GMT anyhow.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
Original Message:
Sent: 04-23-2019 16:23
From: Julie Green
Subject: Time displaying on interactions is off
Hi,
I am noticing the time on my interactions is now showing a completely different time. We are in EST and it is 4:22 but interactions are showing 8:22PM
Is this going to effect my operating hours? Does anyone know how to fix this?
#Reporting/Analytics
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Julie Green
Sentinel Benefits & Financial Group
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