Hi all,
The customer ask us if the web chat in Purecloud support also the video channel
For example, the customers send chat messages through website of the call center to the agents, then they starting interacting through the chat
If the agent click on the "video" button on his Purecloud interface, does the interaction change from chat to video ?
Thank you in advance for your reply.
#Omni-ChannelDesktop/UserInterface#Telephony#Unsure/Other