We use PureCloud for our call center and our company telephony. I have tried to find a way to restrict the agents from seeing calls that our executive team is making, but it seems it's currently all or nothing. (I did manage to restrict agents from being able to listen to call recordings that they were not involved with)
I saw that enhanced access controls are supposed to be released in Q4 2018. Does anyone know if this includes the Interactions view and if this is on track?
------------------------------
Sven Schiller
Kognitiv
------------------------------