I tried a few different queries using the Developer Tools section of developer.mypurecloud.com, which has several API queries for Wrap-up Codes and Queues, but nothing gave me a list of the queues a particular code is associated with.
You can get the list of Wrap-up Codes for a specific queue, so you could build something doing an iterative query through all the queues and then filter out the results for a particular code, I guess.
For more help with something like that, post in the forum on the developer site.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 03-18-2019 11:17
From: Joel Hellman
Subject: Is there a way to see which wrapups are available per queue?
Hi Sajid.
Sorry I was a bit unclear. I mean in the other direction: given a wrapup code, can I see all queues where the wrapup code is used?
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Joel Hellman
Hi3G
Original Message:
Sent: 03-18-2019 11:11
From: Sajid Abbas
Subject: Is there a way to see which wrapups are available per queue?
I think so.. yes.
- Admin -> Queues
- Select <queue name> queue
- Click Wrap-Up codes tab
This is the list of Wrap-ups configured for that particular queue.
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Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies - Dubai
Original Message:
Sent: 03-15-2019 04:17
From: Joel Hellman
Subject: Is there a way to see which wrapups are available per queue?
We have lots of wrapup codes and lots of queues. When doing administration, renaming, adding and removing wrapup codes, I often find that I want to check if a specific wrapup code is currently used on any Queue and which Queues.
For example, if a wrapup code is shared across multiple Queues, deleting it or renaming it is not always a good idea.
Is there a way to check against a wrapup code in which Queues it is enabled?
#QualityManagement
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Joel Hellman
Hi3G
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