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  • 1.  Is there a way to see which wrapups are available per queue?

    Posted 03-15-2019 04:17
    We have lots of wrapup codes and lots of queues. When doing administration, renaming, adding and removing wrapup codes, I often find that I want to check if a specific wrapup code is currently used on any Queue and which Queues. 

    For example, if a wrapup code is shared across multiple Queues, deleting it or renaming it is not always a good idea. 

    Is there a way to check against a wrapup code in which Queues it is enabled?
    #QualityManagement

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    Joel Hellman
    Hi3G
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  • 2.  RE: Is there a way to see which wrapups are available per queue?

    Posted 03-18-2019 11:12
    I think so.. yes.

    1. Admin -> Queues
    2. Select <queue name> queue
    3. Click Wrap-Up codes tab

    This is the list of Wrap-ups configured for that particular queue.

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
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  • 3.  RE: Is there a way to see which wrapups are available per queue?

    Posted 03-18-2019 11:18
    Hi Sajid.

    Sorry I was a bit unclear. I mean in the other direction: given a wrapup code, can I see all queues where the wrapup code is used?

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    Joel Hellman
    Hi3G
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  • 4.  RE: Is there a way to see which wrapups are available per queue?
    Best Answer

    GENESYS
    Posted 03-18-2019 14:34
    I tried a few different queries using the Developer Tools section of developer.mypurecloud.com, which has several API queries for Wrap-up Codes and Queues, but nothing gave me a list of the queues a particular code is associated with.

    You can get the list of Wrap-up Codes for a specific queue, so you could build something doing an iterative query through all the queues and then filter out the results for a particular code, I guess.

    For more help with something like that, post in the forum on the developer site.


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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Is there a way to see which wrapups are available per queue?

    Posted 03-19-2019 07:37
    @Joel Hellman 

    Meanwhile you look for this solution on developer forum, I suggest you raise this as an idea on idea lab too. I will vote for this. ​

    I am sure (using UI) there's no way of finding list of queues consuming any particular Wrap-Up code.

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
    ------------------------------



  • 6.  RE: Is there a way to see which wrapups are available per queue?

    Posted 03-19-2019 12:55
    Thanks guys. Using API to build something ourselves sounds like a doable workaround, and I will check and write up something for the ideas lab and post the link here when I'm done, since it seems like it would be a handy feature to have in the UI.

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    Joel Hellman
    Hi3G
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