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  • 1.  Chat Routing Schedules

    Posted 06-06-2019 12:24
    Hi,

    Is there any way to use Schedules for Chat, or other social media as it is available for Voice channel?

    One of our customers wants to have the same schema (may be using different time/date schedules) for media different than voice.

    Thanks again very much for your help and attention.

    Regards

    #Routing(ACD/IVR)

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    Jorge Negri
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  • 2.  RE: Chat Routing Schedules

    Posted 06-10-2019 23:00
    Following as there was a thread on this where I asked something similar: https://community.genesys.com/communities/community-home/digestviewer/viewthread?MessageKey=ea7c28b5-2a4c-44d4-9840-8e88996f7b11&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bmea7c28b5-2a4c-44d4-9840-8e88996f7b11

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    James Ross
    Fair Work Ombudsman
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    Original Message


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