Hi,
I want to know if it is possible in Purecloud to cancel a callback waiting on queue by either an agent or administrator
for example, a customer choose to be called back while he was waiting a long time for an agent and then he disconnect the call
In the meantime, this customer call again, and he got answered by an agent, so here the callback scheduled previously doesn't have sens
Now, my question how to cancel this callback by agent ?
Thank you in advance.
#SystemAdministration#Telephony#Unsure/Other