Anyone else experiencing an issue with Call Analysis not functioning correctly on their outbound queues.
All calls are connecting to agents and the Answer Machine/ Hang up feature is not functioning passing all calls through to agents.
Have raised a ticket, it has been ongoing just for today
#Handlers
#Outbound#Routing(ACD/IVR)#SIP/VolP#SystemAdministration#Telephony------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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