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Call analysis not functioning on outbound dialer

  • 1.  Call analysis not functioning on outbound dialer

    Posted 04-16-2019 20:59
    Anyone else experiencing an issue with Call Analysis not functioning correctly on their outbound queues.
    All calls are connecting to agents and the Answer Machine/ Hang up feature is not functioning passing all calls through to agents.

    Have raised a ticket, it has been ongoing just for today

    #Handlers
    #Outbound
    #Routing(ACD/IVR)
    #SIP/VolP
    #SystemAdministration
    #Telephony

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
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