PureCloud

Automatic adaptation for lost calls to be E164 format

  • 1.  Automatic adaptation for lost calls to be E164 format

    Top 25 Contributor
    Posted 14 days ago
    Hi,

    We have some inbound calls on Purecloud that are displaying with different format than standard E164 format, and when the agent try to call this number from his call history, it didn't work because it is not valid E164 number format

    Now, my question is: how to apply automatic digit adaptation on Purecloud in order to change this number from national format (exp: 0123456789 to +(country-code)123456789) ?

    Thank you in advance
    #SystemAdministration
    #Telephony
    #Unsure/Other