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Re: Sub Status report via API

  • 1.  Re: Sub Status report via API

    Posted 14 days ago

    I have a major (and important query) regarding the Genesys API.

     

    Currently when our agents go into busy mode they have the option to select a number of 'sub-presence' codes (for example we have washroom,  admin work , admin, coaching, etc.). Unforunately I cannot get this data out of the system at all via the API (I only get the BUSY presence code but not its sub status). 

     I currenly have all these sub Presence code created unde Organization Settings- Status Management

    Thanks in advance,

    Ronak


    #Reporting/Analytics

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    Ronak Shah
    Brant Telephone Inc
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  • 2.  RE: Re: Sub Status report via API

    GENESYS
    Posted 14 days ago
    I'm not saying you won't get an answer here, but API questions are best posted in the Developer forum at developer.mypurecloud.com.

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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