Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Feedback - Auto Transfer

    Posted 12-04-2018 04:02
    Hello Everyone,

    I have a survey IVR (Feedback IVR) to collect the caller feedback after the agent finish the call.
    However, the agent transfers the caller manually to the survey IVR!.

    My question, is it possible to be transferred automatically?



    Best Regards,
    #Routing(ACD/IVR)
    #Self-Service

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Feedback - Auto Transfer
    Best Answer

    GENESYS
    Posted 12-04-2018 07:45
    No, there is nothing that can transfer a call to IVR instead of disconnecting when the agent disconnects a call.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources