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  • 1.  Max Skills/Queues

    Posted 10-11-2018 10:41
    A Client brought up a great question the other day.

    1. What is the max # of skills an agent can have? ​
    2. How many queues can PureCloud support?


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    Gene Palow
    The Jay Group - CaaS
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  • 2.  RE: Max Skills/Queues

    GENESYS
    Posted 10-11-2018 11:08
    I haven't dug up info on Skills yet, but I did see this note regarding queues:

    "Orgs can have more than 1000 queues, there've been testing orgs that get up to a few thousand, but performance gets poor with that many"

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


  • 3.  RE: Max Skills/Queues

    Posted 10-26-2018 12:31
    Routing calls through person queues for individual agents to support standardized messages to callers, scripting, wrap-up codes, etc. on calls can easily cause the creation of hundreds of queues. Given the licensing models and feature sets, Genesys might want to look at those performance issues.
    Original Message


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