Hey Damian,
I've asked some team members for their thoughts. Have you checked your invoice for contact info? There should be some contact information on the invoice. Also, if you need help finding who your success rep is, please let me know.
Cheers,
Matt
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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 04-12-2019 09:48
From: Damian Price
Subject: Billing / Invoicing Contacts
Does anyone have contact details for the Genesys billing / invoicing department?
Emails to Genesys.Advisor@genesys.com, PureCloud-Invoicing@genesys.com or nainquireies@genesys.com often go unanswered / unresolved for weeks even after sending follow up emails for updates.
Thanks.
#PlatformAdministration