Has anyone else found where their Agent Metrics report does not accurately reflect the total talk time for a user? I compared the total talk time for a user for a given day - which I manually added up from the interactions view - to the Agent Metrics report for that same day and the two numbers do not match.
I opened up a ticket with support, but they are still investigating the matter, so I am now wondering if this is something that is wrong only in my environment, or if it is inaccurate for all companies.
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Brenda
PureCloud, eMite, and VOCI
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