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  • 1.  Implementing Email Interactions Via Email Attendat

    Posted 05-31-2019 21:03
    Hello All,
    Hope you guys have some pointers for a new guy.
    I am having an issue with Undeliverable messages and the Built replies duplicating in the monitored mailbox. What could be causing this problem?
    The whole email attendant thing is I feel all misconfigured but I can't figure a good way to do it.

    Thank you,
    #Implementation
    #Routing(ACD/IVR)

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    Marshall Billings
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  • 2.  RE: Implementing Email Interactions Via Email Attendat

    GENESYS
    Posted 06-01-2019 15:45
    Hi, Marshall,

    Before going any further, I need to ask...are you on Interaction Center (PureConnect) using Interaction Attendant, or on PureCloud using PureCloud Architect?

    The terms you use are related to Interaction Attendant.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Implementing Email Interactions Via Email Attendat

    GENESYS
    Posted 06-20-2019 09:58
    Hi Marshall!

    Great question to bring to the community! In the most recent episode of the PureCloud Community Q&A Show, @George Ganahl shares his thoughts on your question! Check it out! ​

    ------------------------------
    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


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