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Roles and Permissions - Interactions Only

  • 1.  Roles and Permissions - Interactions Only

    Posted 10-16-2018 19:16
    Hi All
    I have been creating a custom a role for a few of our managers who purely only need to Live monitor and Listen to call interactions.
    While I have managed to restrict the permissions I am noticing that in order to have Interactions, i need to enable Analytics > Conversation Detail > View which then allows scheduled callbacks view to be accessible.

    It seems that Analytics > Conversation Detail > View holds quite a number of other permissions in one. Does anyone know of an alternative permission I can use just to allow Live/Listen monitoring only?

    I have tried every combination that I know of to restrict scheduled callbacks from the performance tab but still no luck.


    Cheers


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    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
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