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  • 1.  RCBS configurations

    Posted 08-08-2018 01:48
    ​Hi Team ,

    I wanted to know if it possible for the RCBS (Recording Cloud Backup Service ) tool to fetch the call recording based on the AgentId and timestamp . ?
    What should be configuration in the config.properties file for the above scenario.

    Documentation:PSAAS:Administrator:Backup:Public - Genesys Documentatio
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    Documentation:PSAAS:Administrator:Backup:Public - Genesys Documentation
    The Recording Cloud Backup Service (RCBS) allows you to make a backup copy of your Genesys Interaction Recording voice and/or screen recording files prior to their automated deletion as per the Cloud retention policy. Once installed, you can securely download the encrypted voice and screen recording files from Amazon S3 and their respective metadata files from PureEngage and store them on your local machines.
    View this on Genesys >


    Thanks

    ------------------------------
    Kamlesh Mahapatra

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  • 2.  RE: RCBS configurations

    Posted 08-10-2018 07:23
    Hello Kamlesh. 

    RCBS is a PureEngage Product, you can re-post this to the PureEngage Community for assistance. 

    Thank you!  

    ------------------------------
    RC Cantiller
    Global Digital Team, Customer Success
    Genesys
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    Original Message


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