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PureCloud Weekly Release Notes - 1/16/19

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  • 1.  PureCloud Weekly Release Notes - 1/16/19

    GENESYS
    Posted 01-16-2019 09:21
    No replies, thread closed.

    Communicate

    PureCloud Voice rate decrease

    Inbound call rates for PureCloud Voice in EMEA now average 6% lower. Several outbound call rates are also lower. For more information, see PureCloud Voice pricing.

    Contact center

    My Performance views for agents 

    Agents can now view their individual performance metrics in new performance views. The My Performance views show an agent's past performance, status, evaluations, and schedule. The views provide more detailed information and customization options than the classic Agent dashboard. The My Performance views will eventually replace the classic Agent dashboard. For more information, see My Performance views overview and Deprecation: Agent dashboard.

    If you have any thoughts or questions about these updates, please create a new thread. Cheers!


    #Roadmap/NewFeatures

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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