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  • 1.  CDR report with Caller ID / ANI

    Posted 10-16-2018 08:17
    Morning, 

    Looking for a call detail report in PureCloud that includes the calling party caller id. I've run a few detail reports and they include the city of origin but not the caller id. 

    Is there a report i'm missing, or is there a way to get that data added into an existing report? We need this to be able to index data to customer activity in other applications. 

    Thanks

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    Dean Thames
    Koch Business Solutions
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  • 2.  RE: CDR report with Caller ID / ANI

    GENESYS
    Posted 10-16-2018 09:32
    As @Dean Thames mentioned in the other thread, this is covered in https://community.genesys.com/communities/community-home/digestviewer/viewthread?MessageKey=927fc19f-84b8-41d8-aa25-51c6ce3326d7&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm927fc19f-84b8-41d8-aa25-51c6ce3326d7
    ​

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


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