My org is a little different--I have a group that is Sequential, and I cannot change it to anything else.
Looking at the PATCH in the browser's Network log (HAR file, opened in Google HAR analyzer, see the Resource Center for directions on how to get the log and read it):
{
"group": {
"id": "b7d66454-935b-4d90-965d-47514adf8556",
"name": "Sales",
"selfUri": "/api/v2/groups/b7d66454-935b-4d90-965d-47514adf8556"
},
"enabled": false,
"groupAlertType": "SEQUENTIAL",
"rotateCallsSecs": 12,
"sendEmailNotifications": false,
"stopRingingAfterRotations": 10
}​
It appears to send the previously-configured type rather than the new one selected in the drop-down.
Keep working with Support. It looks like a bug as far as I can tell.
------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-03-2019 09:33
From: Nikolay Moiseykin
Subject: Groups feature
I have the same problem from the last week. I opened a case but did not hear back so far. Anyone had any progress on this?
Nikolay
------------------------------
Nikolay Moiseykin
Maestro PMS
Original Message:
Sent: 05-31-2019 13:35
From: Zach Munsey
Subject: Groups feature
I am experiencing the same issue. I am unable to save either Rotary or Sequential - the Call Route Type always saves as Broadcast.
-Zach
------------------------------
Zach Munsey
Hopelink
Original Message:
Sent: 05-30-2019 01:46
From: Luke Humphries
Subject: Groups feature
HI all,
Has anyone had any trouble when using the Groups feature for dialling (opposed to a queue), when having the 3 options of the following:
1. Broadcast
2. Sequential
3. Rotary
When trying to change from Broadcast to Rotary, and saving, it automatically switches back to Broadcast.
Is there a known fault? I have followed the step by step action to set up and still keeps doing it.
Thanks
#ArchitectureandDesign
#Routing(ACD/IVR)
#SystemAdministration
#Telephony
------------------------------
Luke Humphries
Coal LSL
------------------------------