Hello Christina
I was going to suggest running an 'Interaction Details' report from the 'Reports' tab;
However it looks like this report has changed recently to show the 'Remote' name rather than the ANI;
Interaction Details Report run back in August which shows ANI (outside caller number);
Interaction Details Report run today that does not show ANI anymore;
You can also see the ANI from the
'Performance -> Interactions' view, if it is not showing then you may need to add the column in (from the + icon);
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Thanks and regards
Blair Wilkinson
CVT (Global) Pty Ltd
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Original Message:
Sent: 10-15-2018 15:36
From: Christina Ross
Subject: Report that includes ani ?
Hi,
I am trying to run a basic all report of every call including the ani (incoming number). It seems I can only see the incoming number if I drill down per call, but I need to be able to run a report with those numbers. Any tips or tricks?
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Christina Ross
National Media Calls
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