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PureCloud implementation process using Agile Methodology

  • 1.  PureCloud implementation process using Agile Methodology

    Posted 01-10-2019 06:12
    Hi Everyone,

    Someone knows the detail of how this agile methodology can be used in the Purecloud implementation process.

    Genesys mentions it :
    "Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints."

    Thanks
    #Implementation

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    DIEGO PRADA
    Global Networks Solutions S.A.
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  • 2.  RE: PureCloud implementation process using Agile Methodology

    GENESYS
    Posted 01-10-2019 08:31
    Are you trained in Agile? Do you understand how it works, and you just want to know how it is applied by PS?

    Or, are you asking what Agile is?

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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  • 3.  RE: PureCloud implementation process using Agile Methodology

    Posted 01-10-2019 09:44
    Hi George,

    Yes, we are trained in Agile Methodology.
    We want to know how it is applied by PS in PureCloud.

    Is there any training of genesys for this topic ?

    Thanks

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    DIEGO PRADA
    Global Networks Solutions S.A.
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  • 4.  RE: PureCloud implementation process using Agile Methodology

    GENESYS
    Posted 01-10-2019 09:58
    Ok.

    No, there is no training, or any public documentation that I know of. They just use Sprints to organize the work.

    @Chris Allen is there anything you can add?​

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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