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PureCloud implementation process using Agile Methodology

  • 1.  PureCloud implementation process using Agile Methodology

    Posted 12 days ago
    Hi Everyone,

    Someone knows the detail of how this agile methodology can be used in the Purecloud implementation process.

    Genesys mentions it :
    "Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints."

    Thanks
    #Implementation

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    DIEGO PRADA
    Global Networks Solutions S.A.
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  • 2.  RE: PureCloud implementation process using Agile Methodology

    GENESYS
    Posted 12 days ago
    Are you trained in Agile? Do you understand how it works, and you just want to know how it is applied by PS?

    Or, are you asking what Agile is?

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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  • 3.  RE: PureCloud implementation process using Agile Methodology

    Posted 12 days ago
    Hi George,

    Yes, we are trained in Agile Methodology.
    We want to know how it is applied by PS in PureCloud.

    Is there any training of genesys for this topic ?

    Thanks

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    DIEGO PRADA
    Global Networks Solutions S.A.
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  • 4.  RE: PureCloud implementation process using Agile Methodology

    GENESYS
    Posted 12 days ago
    Ok.

    No, there is no training, or any public documentation that I know of. They just use Sprints to organize the work.

    @Chris Allen is there anything you can add?​

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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