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  • 1.  Limitation on Users in The System

    Posted 10-16-2018 14:40
    I have looked in the Resource Center and on the discussion posts, I may have missed this. Is there a known limit to the amount of users an organization can have? Would it mainly be based on the amount of calls and the amount of Edges to handle the calls, rather than a user cap? Talking 2500+ users.

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    Angelia Harper
    Avtex
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  • 2.  RE: Limitation on Users in The System

    Posted 10-17-2018 09:55
    I believe stress testing has been condo Ted with 10000 agents, but most common is the 1500 agent mark.

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    Robert Wakefield-Carl
    Avtex
    Contact Center Innovation Architect
    robertwc@avtex.com
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    Original Message


  • 3.  RE: Limitation on Users in The System

    GENESYS
    Posted 10-19-2018 17:16
    There is no theoretical limit to users in the system. You need to make sure that you have the telephony and networking bandwidth resources required to support the number of calls anticipated on the system and the number of concurrent client/UI logins.

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


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